Member Experience

As a specialty pharmacy for over 20 years, exceptional patient care has always been our first priority. With the highest levels of patient satisfaction, you can trust our pharmacy to consistently provide comprehensive clinical support to your members.

Personalized Care: Using accredited best practices and drawing from deep customer insights, our pharmacy improves adherence by delivering personalized care based on the patient’s individual needs and the clinical profile of the therapy.  Our personalized refill management promotes therapy compliance, delivering >95% MPR across therapies.

Consistent Member Experience: Our care teams that support regional communities are centralized at our Texas pharmacy. This model allows us to form trusted relationships with our patients while ensuring process consistency through centralized management, training, and quality functions.  Using a single, customized pharmacy management system and an integrated telephony system, we monitor key performance indicators and offer performance guarantees. 

Accessible and Comprehensive Support: We offer 24/7 clinical counseling and a range of patient services that improve outcomes. Our team members strive to understand each patient holistically, considering any factors or circumstances that could affect treatment. Our comprehensive approach reduces complexity and proactively removes barriers, helping our patients receive the maximum benefits from therapy.