Clinical Services

Our clinically integrated pharmacy solutions elevate care. Using an interdisciplinary approach to patient management and technologies that enhance workflow and collaboration with the practice, we overcome barriers and improve outcomes.

Clinical Support Offered with Every Call: During every patient interaction, including refill scheduling calls, we verify any changes to the patient’s therapy, allergy profile, and medications being taken. We assess if the patient is experiencing side effects and offer clinician counseling. Our team members build trusted relationships with patients and strive to understand each patient holistically, considering any factors or circumstances that could require support or affect treatment.

24/7 Clinical Counseling: Clinicians are always available to offer our patients counseling and support. Our own clinicians provide this service, even outside of normal pharmacy hours, and are able to report side effects and associated interventions back to the physician and care team, promoting clinical integration and the best patient outcomes.

Custom Clinical Education and Adherence Programs: Specialty pharmacy adherence solutions enhance care by increasing patient touchpoints when they are needed most. Customized to the unique clinical profile of the product, these solutions fill in gaps between patient-practice interactions and add a layer of therapy-specific support and education provided by pharmacy clinicians. 

Telephonic Nursing Support: Our telephonic team of registered nurses have in-depth knowledge of the disease states and therapies that they support. They provide important patient education about how the medication works, how it is taken and stored, potential side effects and interactions, and side effect management. They also remind patients about labs and refills, help patients maximize manufacturer and foundation resources and offer compassionate support and encouragement.  

In-home Nursing Support: As a nationwide provider of home infusion services, US Bioservices’ team of registered nurses deliver patient clinical training and infusions in the convenience of the patient’s home. Offering personalized care, our dedicated nurses are certified in infusion therapy and have experience in hospital emergency care settings, ensuring comprehensive clinical support.

Adverse Event Reporting: We partner with manufacturers to design program-specific adverse event and product complaint management processes. In addition to our standard reporting, we offer custom options for reporting directly to the manufacturer upon discovery. We work with our partners to specify how the adverse event or complaint is reported, submitted and reconciled.

REMS: US Bioservices offers comprehensive REMS clinical services and can store, track and report REMS information, including details about elements to assure safe use.