Frequently Asked Questions

If you're new to taking a specialty medication, these frequently asked questions can help with the basics.

How is a specialty medication different than other medications?

Where is a prescription for a specialty medication sent?

What happens first after my prescription is received by the specialty pharmacy?

How do I know if my specialty medication is covered?  

What is a prior authorization?

How long does a prior authorization take?

What happens if my prior authorization is denied?

What if my medication is covered but I still can’t afford my copay?

How do I get my medication from the pharmacy?

Why can only certain pharmacies fill my specialty prescription?

I’ve received my medication, but I have some questions.  What should I do?

My medication has a REMS.  What does that mean?

How do I dispose of unused, unwanted, or expired medication?