Patient Services

    How We Help

    Even though healthcare is more complex than ever, we never lose sight of our real purpose – helping patients.  Here are some ways that we can help.

    Caring Support: We have an uncompromising focus on the patient experience and we offer individualized, caring support. Our pharmacy team is passionate about patient care, and we will go the extra mile to meet your needs as a patient.  

    Clear Guidance: We understand that patients have different needs. If you are a patient that was just prescribed your first specialty medication, or if you have been taking a medication for many years, our clinical experts are always available to provide clear guidance that will help with your next steps. 

    Connected Care: Our pharmacy team is accessible and responsive to our patients. Our 24/7 clinical support makes it easy to speak with a clinician, and we also connect you to resources about your condition and therapy that can provide assistance. We work collaboratively with physicians, insurance companies and drug manufacturers, so that you can have the best experience.

    Patient Services

    We offer comprehensive patient services and clinical support. Here are a few of the things you can expect from US Bioservices as your specialty pharmacy.

    • 24/7 access to pharmacists and nurses that offer disease-specific clinical support

    • Language translation services

    • Dedicated representatives who are knowledgeable about your therapy and your health plan’s coverage criteria

    • Assistance with your health plan’s prior authorization requirements 

    • Support to help you obtain financial assistance if you cannot afford the cost of your medication or copay 

    • Nurses who will administer your therapy or provide training in self-administration, when applicable 

    • Patient educational materials and supplies needed to administer your therapy

    • Free and reliable medication shipment with confirmation of delivery

    • Follow-up calls to answer your questions and offer support

    • Online MyPathpoint patient portal for pharmacy updates

    For resources specific to your therapy or disease state, click here