Coronavirus (COVID-19) Update
AmerisourceBergen and our global businesses are highly engaged during the ongoing spread of the novel COVID-19 “Coronavirus."

Payers

Payer Solutions

Manage costs and enhance the member experience    

As an independent specialty pharmacy for over 25 years, exceptional patient care has always been our first priority. With the highest levels of patient satisfaction, we partner with payers to deliver a consistent member experience and provide comprehensive clinical support to members. Our solutions give you greater insights into patient care while helping you manage cost and improve efficiency. 

Ensuring a consistent member experience 

Centralized model for process consistency 

Our regionally-aligned care teams are centralized at our Texas pharmacy. This model allows us to form trusted relationships with our patients while ensuring process consistency through centralized management, training and quality functions. Using a single, customized pharmacy management system and an integrated telephony system, we monitor key performance indicators and offer performance guarantees. 

24/7 comprehensive patient support

We offer 24/7 clinical counseling and a range of patient services that improve outcomes. Our team members strive to understand each patient holistically, considering any factors or circumstances that could affect treatment. Our comprehensive approach reduces complexity and proactively removes barriers, helping our patients receive the maximum benefits from therapy.

Personalized care 

Using accredited best practices and drawing from deep customer insights, our pharmacy improves adherence by delivering personalized care based on the patient’s individual needs and the clinical profile of the therapy.  Our personalized refill management promotes therapy compliance, delivering >95% MPR across therapies.

Learn more about the clinical support we provide to patients

How we partner with payers

Implementation support

With deep experience in transition planning and patient onboarding, our implementation teams use proven processes and provide clear guidance to ensure a seamless member transitions. Leveraging project management best practices, we promote communication and alignment with our partners throughout the process.  

Account management

After an implementation is complete, partners can access our premier levels of support through a dedicated account manager who understands their business and proactively monitors performance indicators.

Clinical analytics

US Bioservices offers a complete solution for data capture, analysis and reporting. We offer ad hoc, standard and custom reporting solutions that provide meaningful insights to our payer partners about adherence, cost avoidance, pipeline, trends and utilization.

Our solutions offer greater insights  into patient care

Offering the highest levels of transparency, our proprietary systems capture utilization data and patient information that drive informed care. We work closely with you to provide key insights into our pharmacy processes.