Manage costs and enhance the member experience
Ensuring a consistent member experience
Centralized model for process consistency
Our regionally-aligned care teams are centralized at our Texas pharmacy. This model allows us to form trusted relationships with our patients while ensuring process consistency through centralized management, training and quality functions. Using a single, customized pharmacy management system and an integrated telephony system, we monitor key performance indicators and offer performance guarantees.
24/7 comprehensive patient support
We offer 24/7 clinical counseling and a range of patient services that improve outcomes. Our team members strive to understand each patient holistically, considering any factors or circumstances that could affect treatment. Our comprehensive approach reduces complexity and proactively removes barriers, helping our patients receive the maximum benefits from therapy.
Using accredited best practices and drawing from deep customer insights, our pharmacy improves adherence by delivering personalized care based on the patient’s individual needs and the clinical profile of the therapy. Our personalized refill management promotes therapy compliance, delivering >95% MPR across therapies.
Learn more about the clinical support we provide to patients
How we partner with payers
With deep experience in transition planning and patient onboarding, our implementation teams use proven processes and provide clear guidance to ensure a seamless member transitions. Leveraging project management best practices, we promote communication and alignment with our partners throughout the process.
After an implementation is complete, partners can access our premier levels of support through a dedicated account manager who understands their business and proactively monitors performance indicators.
US Bioservices offers a complete solution for data capture, analysis and reporting. We offer ad hoc, standard and custom reporting solutions that provide meaningful insights to our payer partners about adherence, cost avoidance, pipeline, trends and utilization.
Our solutions offer greater insights into patient care
Offering the highest levels of transparency, our proprietary systems capture utilization data and patient information that drive informed care. We work closely with you to provide key insights into our pharmacy processes.