Payers

Pharmacy Services

Specialty pharmacy solutions that improve patient outcomes

We offer a range of patient services that help patients maximize the benefit of their therapy. Whether helping a new patient with financial assistance or an experienced patient with side effects, we provide comprehensive support throughout the patient journey. 

Our services help patients obtain therapies where and when they are needed

We offer nationwide dispensing in all U.S. states and territories, are a national Medicare provider and have access to state Medicaid plans. We also offer: 

  • 24/7 access to a clinician 
  • Free shipping and delivery confirmation
  • Therapy coordination to various sites-of-care
  • Patient support in more than 240 languages
  • Dispensing to Good Neighbor Pharmacy retail locations
  • Personalized, proactive refill calls 
Benefit coordination and patient assistance support

A case management approach to benefits

Our pharmacy facilitates patient enrollment in assistance programs and foundations, when needed, and provides comprehensive benefit coordination, including direct bill agreements. As a standard practice, we research alternate coverage on every prescription and ensure that any secondary, tertiary or other coverage is identified and utilized, including government payers and foundation funding that may be available. Because assistance options can be difficult for the patient to navigate, we take a case management approach and work to quickly obtain approvals to expedite the patient’s start of therapy. 
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Patient safety 

Ensuring the highest levels of quality and safety with each dispense 

Our accredited processes include multiple pharmacist checks to ensure each dispense meets the highest quality standards. We review patient allergies and medication profiles, perform drug utilization reviews and use barcode scanning to confirm the drug, dose and lot expiration of each therapy. Additionally, we fully support REMS requirements, when mandated by the FDA.

Community focus that improves care

Our regionally-aligned care teams build strong relationships with our patients and referring practices. Organized by both therapy-specific centers of excellence and geographic regions, our care teams work repeatedly with the same providers, leading to greater pharmacy-practice collaboration and better patient care.

Adherence programs

Clinical education and adherence support that enhances patient care  

In addition to our 24/7 clinical support, our specialists enhance care by increasing patient touchpoints when they are needed most. Customized to the unique clinical profile of the product, our solutions fill in gaps between patient-practice interactions and add a layer of therapy-specific support and education provided by pharmacy clinicians. 

Learn more about how we partner with payers

Interested in learning more about our specialty services? Our experts are here to answer any questions you may have. 
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